Self-care is necessary, but too much attention to it may lead to a dependence on the routine. Also, continually seeing different models and artists as inspiration for perfect skin may distort your perception of beauty. Hours spent on scrolling for discounts for different products and routines can take up the time you could use to be more productive. DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! There are different services that DoNotPay can help you.
You can solve various legal and bureaucratic concerns easily with our app, such as:. Let DoNotPay solve this problem for me. We have helped over , people with their problems. Sit back and relax while we do the work. You further agree that Company will not be liable to you or to any third party for the consequences of such termination or suspension. Arbitration is a method of resolving a Claim without filing a lawsuit.
This includes any and all claims or disputes that relate in any way to your use of the products, your attempted use of the products, and any act or omission by Company or any third party related to your use or attempted use of the products, as well as any claims relating to advertising or representations regarding the products.
You, Company, or any involved third party may pursue a Claim. Company agrees to binding arbitration should it have any Claims against you. Likewise, you agree to binding arbitration should you have any Claims against Company. By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any Claims to binding arbitration. Exceptions to this Arbitration Agreement. Company will not demand arbitration in connection with any individual claim that you properly file and pursue in a small claims court, so long as the claim is pending only in that court.
This arbitration agreement also does not apply to disputes concerning trade secret misappropriation, patent infringement, copyright infringement or misuse, or trademark infringement or dilution.
Waiver of Class and Representative Procedures. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers.
Neither you nor we may seek non-individualized relief that would affect other customers. Mandatory Pre-Dispute Procedures. You acknowledge and agree that before initiating any Claim subject to the exceptions above against Company, you will first give us an opportunity to resolve your problem or dispute. This includes sending a written description of your problem or dispute to us, including, but not limited to, information or representations related to our products and upon which you rely.
You may send the written description by U. You agree to negotiate with Company in good faith about your problem or dispute. Commencement of Arbitration. You and Company agree to commence any arbitration proceeding within 1 year after the Claim arises including the mandatory pre-dispute procedures outlined above and that, to the fullest extent permissible by applicable law, any proceeding commenced after 1 year shall be barred.
Arbitration Location. For your convenience, the arbitration may be conducted in a location within the federal district where you reside. It may be held by telephone or through written submissions if both you and Company agree. Sponsoring Organization, Rules and the Arbitrator. You agree that any Claims shall be resolved by submitting the dispute to final and binding confidential arbitration before a single arbitrator who is a retired judge or an experienced attorney with experience in the subject s of the Claim.
The arbitrator shall be chosen from American Arbitration Association AAA Commercial Rules and the arbitration rules of the selected tribunal shall apply, which can be obtained by calling the selected tribunal. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of the paragraph addressing the waiver of class and representative procedures are for the court to decide.
Arbitration Fees. Company shall pay for all filing, administrative, and arbitrator fees for an arbitration initiated by either party. Unless applicable law provides otherwise, the parties shall each pay their own additional fees, costs, and expenses, including, but not limited to, those for any attorneys, experts, documents, and witnesses.
Arbitration Award. The arbitrator may award costs or fees to a prevailing party, but only if applicable law allows it. Any award rendered shall include a written opinion and shall be final, subject to limited appeal rights under the FAA. Survival and Severability. This provision survives termination of your account or relationship with Company, bankruptcy, assignment or transfer.
Except as provided otherwise in the "waiver of class and representative procedures" provision, if a portion of this arbitration provision is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect.
Failure or any delay in enforcing this arbitration provision in connection with any particular Claims will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims. Margaret A Kramer says:. October 5, at pm. Terri Morris says:. September 30, at pm. Kelly Wright says:. September 21, at am.
Adkins says:. September 6, at pm. Sybil Watson Harmon says:. August 30, at pm. Jo Ann Riley says:. August 26, at pm. Monica Perini says:. August 20, at pm. Ashley Russo says:. Cherill Talaue says:.
Sareedo says:. August 14, at am. Taylor Horn says:. August 10, at pm. Shaneka says:. July 12, at pm. Madison clark says:. June 12, at pm. Debra Jensen says:. June 1, at pm. April Gonsalves says:. May 21, at am. April Scarberry says:. I of course told the woman I had not agreed to this.
She told me to return the product when I received it and I would receive a credit. I can only imagine how long it will take to get my credit from them based on all the other complaints I have seen on the internet. By the way, the product is bogus. I see no change in my skin so it is nothing less than a scam-do not buy from these people they are not honest and you will not only be very disappointed but will most likely be ripped off!
I am getting a lawyer to sue Proactiv for I am pissed!! So I called customer service and had them cancel my account. The Customer service rep said the account could not be closed all the way due to the outstanding balance due.
The CS rep said that I could send it back and the amount would be credited, and my account would be closed completely. I sent the shipment back within a couple weeks of receiving it. Well within the 60 day refund period So I get a bill Jan 24th, stating that my payment is 2 months past due. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account.
They told me I could pay for the amount and they would ship it back to my house. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about weeks to process the return.
The best they can do is ship the product back to my house!!! Let me know if you know if you know of someone who I can contact to resolve this poor CS experience. I agreed but told him to cancel all future orders as the product does not work. Big surprise- I got another shipment in the mail of ProActiv. I called again and big shocker- they have no records of me canceling my subscription!
I even spoke to a supervisor and she did nothing but essentailly said I had to pay for their mistake. My daughter sees an acne specialist now who worked with the dermatologist who was developing an acne treatment that the two founders of ProActiv STOLE before he had the chance to patent it. I cancelled my account, but continued to receive products. Upon receiving I would refuse and return to sender.
The last shipment that have, but since it was not returned within what they claim was 60 days than I still have the balance to pay. I first ordered the trial pack back in Jan of It was ok, not worth paying for, so I cancelled the account. Re cancelled the account. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency. I am freaking out by this time. I called back and spoke nicely and asked for the tracking number.
I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges!! It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor.
Now, they say my account is clear and if I want to order again…LOL as if i would ever order from them again…they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway… Of course nothing else was done, the 2 years I spent fighting were worth nothing to them.
Do Not Buy from Proactive!!! I had an account with proactiv for about a year. Last july, I canceled that account. I was canceling the card that I had the proactive on. Ok great. Thanks for dealing with proactiv…7 months later. Sorry will not cut it.
I was too through at this point and just wanted to be done so I said take the money out of the account and never send another piece of mail to my house. I am livid. I am disgusted. I have just experienced the worst customer service ever from a proactiv customer service staff based in the UK. Not only did she yell at me she also hung up on me. Please ensure that all calls are actually listened toin order to deliver good customer service. I am a first time customer overal I have had the worse time of my life since dealing with proactiv since last week.
I will never attempt to buy anything from them and I will tell my friends and family how badly I was treated by customer service team. I am very disappointed because I had high expectations seeing all the ads on t. I thought it will be a great experience. So far I am in tears and highly dissatisfied.
I have nothing good to say about Proactiv, nor their business practices. I felt safe to try it because on their site it says you can cancel if not satisfied. My daughter started to use it and she had little results.
I called them because I did want their product especially for that price. They told me that it was to late …to stop the shipment even though they charged my account that morning. I told them I felt that their business practices was misleading and I would never buy their products again and to stop all future orders.
A week later I received their product and kept it because I did not want to deal with their horrible customer service or wait on the phone for a long time.
I was lead to believe that was my final charge. I called them to complain that they charged my account for a third time. I writing you because I want everyone to know what a scam proactiv has going. I do not want anyone to fall into their trap like i did.
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